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Personalisation & Recommendations

A personalised experience that keeps users coming back

Increase the satisfaction, engagement and loyalty of your customers by giving them highly relevant content that’s specific to their personal tastes.

Get your customers off to a quick start with our easy profile picker that delivers customised content from the get go.

Add to this our ongoing machine learning fed by billions of data points, and you’ve got the ultimate personalised experience for your customers.

  • Delight your customers with personalised recommendations through dynamically generated playlists that never end.
  • Engage multiple users with group playlisting to create a mix that everyone will enjoy.
  • Give your customers the power to schedule when they want to listen to their favourite content, or interrupt playback for news, sports or weather updates.

Talk to our Personalisation and Recommendations experts

Voice Services

Bespoke voice AI for your IoT products

Users are beginning to accept and expect that any smart device has a level of voice control.

Voice is an increasingly popular way of interacting with devices, but to many hardware manufacturers it's completely new.

New technology brings new challenges to overcome. Audiogum are experts in voice technologies, this is where we can help:

  • Make your product stand out with our proprietary voice AI with advanced customization to fit your brand.
  • Get a truly conversational voice experience thanks to our complex speech recognition and natural language response.
  • Make your product a specialist – Audiogum Music Expert includes music-specific advanced requests related to: genres, moods, tempo, eras, charts, artist information, gigs, location, and more… Ask us about other types of Expert.

Talk to our Voice Services experts

Content Services Integration

Quickly add content services to your smart products

If you’re looking for a solution to integrate content services to your IoT products, Audiogum simplifies this.

With Audiogum making it easier, your engineers have more time to focus on building a quality product. We can help with these areas of content services integration:

  • Save time integrating and maintaining connections, our single API gives access to an ever-growing list of streaming services and makes it easier to integrate new ones.
  • Customize your product by choosing to integrate the most relevant streaming services for your customers.
  • Amaze your customers from the moment they turn on your product, with a seamless first-time user experience that allows you to capture as much or as little information as you like.

Talk to our Content Services Integration experts

Application Development

Create an app that reflects your brand

Audiogum can partner with you to create a companion app that lets your customers remotely control your product.

We create apps that are bespoke to each partner, this ensures that your product requirements are met and your brand identity is not compromised.

Our team has years of experience building top rated apps used by millions worldwide, so you can trust that we will deliver the very best experience for your customers.

  • Cross-platform app development from a shared code base, saving you time and money.
  • Or native app development, if you prefer this option.
  • Multiple language support and highly configurable for local differences allowing you to scale up as your business grows.
  • Ongoing maintenance and support can be managed by Audiogum, saving you time.

Talk to our Application Development experts

Analytics

Gain better insights about your customers and product

Understanding your product’s usage patterns, including when, where and how it is being used, is crucial business intelligence to help you stay ahead of the curve.

We combine hardware data with customer behaviour data to give you even more insight, which you can use to help make decisions around product development, marketing, and even identifying new customer groups.

  • Access real-time and historical data for key metrics with our out-of-the-box analytics dashboard that comes as standard.
  • For additional analytics, we can create bespoke reporting options tailored to your specific needs.
  • If you’d like to create your own reports we can give you secure access to the raw data.

Talk to our Analytics experts

Customer Accounts & Data Hosting

Secure customer data management

Hosting your customer data may be the last thing on your mind when you’re creating a product, but it’s an important one.

We remove the worry of storing and managing your customer data with our secure, cloud-based solution.

Audiogum is certified to both ISO 27001 and ISO 27018, so you can have confidence that we will handle your customer data in compliance with data security regulations around the world e.g. GDPR.

  • Let us manage your device registration, account verification, and password resets.
  • Keep your customers’ data safe with our secure hosting on the cloud.
  • Stay in contact with your customers post-sale using our in-app messaging service, you can target specific customers or groups by device, location, user taste profile, and even product usage patterns.

Talk to our Data Hosting experts

Device Management

Manage devices across the globe

Supporting your products and devices after sale can be complicated, but is key to ensuring that your customer has the best experience.

We can manage device registration and firmware updates for you, eliminating any issues that might arise from having out-of-date firmware, e.g. when fixing bugs or enabling new features.

  • Firmware updates are important but can be difficult to manage, we offer robust, secure and scalable firmware management, saving you time, and ensuring your users have the best experience of your product.
  • Let Audiogum manage your device registration, with both silent or explicit registration options, to allow you to collect as much or as little customer information as you like.
  • Remote device management provides accurate information on the state of a device post-sale, this allows you to support customers more efficiently through remote diagnostics.

Talk to our Device Management experts

Get in touch and find out what we can do for you.